Condition of use
Information
It is first specified that the present Terms and Conditions govern exclusively those sales made at Riviera Marina. www.riviera-marina.com.
The aim of these Terms and Conditions is to define contractual relations between Riviera Marina and the buyer and terms applicable to all purchases made at the online store.
The acquisition of goods or services from the present commercial site implies the unconditional acceptance by the buyer of the present Terms and Conditions.
These Terms and Conditions will prevail over all other general terms of sale not explicitly approved by Riviera Marina for the online order.
Riviera Marina reserves the right to modify these Terms and Conditions at any time. In this case, the applicable Terms and Conditions will be those in effect at the date of the buyer’s order.
Characteristics of goods and services offered
Products and services offered for sale online are only those listed in the Riviera Marina online order form at the date of the order. These products and services are offered while stocks last.
Photographs are for illustration and will not always represent the product perfectly, in particular with regard to colours. The buyer should consult the description of each product for more precise information with regard to a product’s characteristics or composition. The buyer may contact customer services for further details.
Prices
Prices listed in the online store catalogue are in Euros and do not include all taxes, VAT will be added for all orders that will be delivered in the European Union. For Vessels with a VAT number tax is not applied. Any change in rates may have repercussions on the prices of products or services. Riviera Marina VAT number is FR09000094671.
For the Catagories Sea Food and Meat prices are subject to vary depending on seasons, arrivals and availability. Any change of price after the order, the customer will be informed before delivery.
Indicated prices include the price of the product and the online store’s handling and packaging costs. They do not include delivery fees, which will be added to the invoice according to the delivery address. When placing an order the buyer may obtain an estimate of delivery costs and the overall price directly on the site, but only the amount indicated on the order form and validated by the buyer is applicable.
Riviera Marina reserves the right to change its prices at any time, it being however understood that the price listed on the order form and validated by the buyer once the order has been validated.
Delivery costs are automatically calculated according to the weight of the parcel and vary according to the delivery area. For all products delivered outside the European Union, customs duty and various local taxes may be charged. The buyer agrees to pay the approved price, and to pay or have paid, the case arising, and this directly to the forwarding agent or carrier, the customs duty, VAT or other taxes applicable at time of the importation of the products into the country of the delivery address.
Geographic Area
The online sale of products and services presented on the site are reserved exclusively for customers residing in the countries mentioned at the online store, and for deliveries requested in those geographic areas.
Riviera Marina reserves the right to cancel an order from a country in which it does not have a specific distribution contract, or in which unusual local regulations apply to products.
Orders
The buyer wishing to purchase a product or service is obliged to:
- Fill in the online order form, giving all references of products or services chosen by using the tools made available in order to manage the basket.
- Declare that she/he has read and understood the present Terms and Conditions by ticking the relevant box when validating the order.
- Validate the order after having checked the order form displayed on the site or if necessary correct any errors by returning the form before validating.
- Confirm the order and its payment.
- Confirmation of the order implies acceptance of the present Terms and Conditions, acknowledgement of having perfectly understood them and the renunciation of the exercise of other terms of sale.
The data provided and the recorded confirmation counts as proof of transaction. Confirmation counts as a signature and as acceptance of the transactions undertaken. You are reminded that in accordance with the civil code validation of the order form constitutes an electronic signature, which has between the parties, the same value as a written signature.
The recorded order confirmation is e-mailed after validation of payment to the e-mail address indicated by the buyer.
Retraction
All orders are final and are non refundable. Methods of payment
Payment should be made upon order confirmation, all orders are payable in Euros whatever their origin.
Wire Transfers must be in Euros and include any international transaction fees. (Bank details can be find on your order confirmation and invoice)
For payments made by credit card an authorization form must be filled out and signed please note a 2.2% fee will be applied to the total amount of the invoice for all Credit Card payments.
All credit card receipts will be emailed to the buyer after having debited their card.
Deliveries
Deliveries are made to the postal address indicated by the buyer on the order form; this can only be within the stated geographical area.
Risks are borne by the buyer from the moment the products leave Riviera Marina premises. In the event of damage during transport, a reasoned protest must be sent to the carrier within three working days after delivery and a copy must be sent to Riviera Marina customer services.
Riviera Marina promises to deal with the order rapidly and at the latest within two working days following reception of the order form and acceptance of payment, while stocks last. Riviera Marina also agrees to choose the carrier offering delivery guarantees in order to deliver parcels in the best conditions. In the event where the carrier offers a package tracking service, all information required for using this service will be available to the buyer on request.
Riviera Marina does not accept liability in the event of a delivery date not met by the carrier or due to a lack of addressee on the indicated address or if the address provided by the buyer is incorrect or not recognized by the postal services.
Guarantee
All products provided by PENSATO SARL are legally guaranteed as provided for by article 1641 and subsequent articles of the Civil Code.
All products provided by Riviera Marina are legally guaranteed as provided for by article 1641 and subsequent articles of the Civil Code.
In case of non-conformity of the products sold, the buyer may return them to Riviera Marina who will take them back, exchange them or refund their cost.
All complaints or requests for exchange or refund must be referred to Riviera Marina customer services within fourteen days of delivery.
Liability
The products and services offered are in conformity with European legislation under European standards applicable in the EEC. RIVIERA MARINA cannot be held liable in case of disregard of national legislation within the country to which the goods are sent (for example in case of prohibition of a product…). It is up to the buyer to check with local authorities the possibilities for the import or the use of products or services that they want to order.
In the online sale process, Riviera Marina is only required to abide by an obligation of means. It cannot be held liable for damage resulting from the Internet network, such as the loss of data, intrusion, virus, service failure or other involuntary problems. Moreover, Riviera Marina cannot be held liable for access to other sites via the online store.
Settlement of Disputes
The present online Terms and Conditions are subject to Monegasque law. The language in which the present contract has been recorded is French; all translation on the site is given for information purposes only. In case of dispute, the Monegasque courts will have sole jurisdiction; competence will be attributed in particular to the Monaco (98000) Court of First Instance.
Customer Services
For all information or enquiries, Riviera Marina customer services are available for users of the online store. Products should be returned to the customer services address.